NCCTP - The Network for Construction Collaboration Technology Providers
Collaboration Technologies Explained
- Collaboration Technologies Explained
- The challenge
- The solution
- Download the Collaboration Technology Explained Briefing Sheet
- Collaboration Technology Benefits
- Tangible savings
- Intangible savings
- Benefits over traditional document management systems
- Download the Collaboration Technology Benefits Briefing Sheet
The architecture, engineering and construction (AEC) industry is highly dependent on information. Successful projects require timely exchange of the latest and most accurate information between project team members – the right information needs to go in the right form to the right person at the right time.
The challenge
If everyone worked in the same location this would not be a major problem. However, in most AEC projects, the client, consultants, contractors, sub-contractors and suppliers may be working in different offices in different towns, many of which may be far removed from the actual construction site.
Traditionally, the various team members have used post and fax to send paper-based drawings and other documents to each other. Physical documents, drawings and correspondence, with all their attendant amendments, many out-of-date before they reached recipients by conventional means of delivery, remained the main communication media. During even very modest projects, project teams created, copied, distributed and stored huge volumes of information. Production and exchange of data was slow and labour-intensive, and there was considerable duplication. Team communications on the vast majority of AEC projects were still achieved through traditional means: face-to-face meetings, telephone calls and paper-based communications between individual team members. Until recently, information technology has done little to reduce this mountain of paper (the key industry tendency was almost always to turn the end product back into paper).

The short duration and insularity of many project team relationships are also inefficient. A team is often assembled only for the time taken to complete an individual project, and many of its members will never be co-located. Whether office- or site-based, all team members would be constrained by conventional technology from sharing information freely, and the status of the project would vary according to the perspective of the individual concerned and the information he or she had received. And at the end of the project, of course, the team was disbanded, dispersing the ‘islands’ of accumulated knowledge.
Sharing accurate, timely information is critical for all participants. Wasted time and cost can almost always be traced back to poor co-ordination caused by late, inaccurate, inadequate or inconsistent information - sometimes a combination of all four. Moreover, conventional AEC industry IT applications do little to improve matters, mainly being designed as stand-alone tools with little integration between them. Clients and project teams need a way to communicate, centralise and share information more quickly and efficiently, while building up a data bank that can be re-used in future.
The solution
Instead of linear communications and separate ‘islands’ of information, construction collaboration technologies offer a more efficient and less complex way to manage communications. At their heart is a single, shared environment accessible to all authorised team members.
Moreover, they do not require team members to have sophisticated IT systems or to all use the same software applications. Broadly, all such systems can be accessed from a normal computer equipped with a standard computer browser (eg: Microsoft Internet Explorer) and a working connection to the internet.

The same basic functions are common to all. Authorised users, no matter where they are located or when they use the system, can get immediate access to a single, central repository of project data that grows as information about the built asset (a building, a road, a bridge, a water treatment works, etc) is developed by the team. Feasibility studies, budgets, sketches, drawings, approvals, schedules, minutes, photographs, specifications, standards, procedures, virtual reality models, etc, can all be viewed; team members can add comments, issue notices, instructions and requests for information (RFIs), and publish drawings and documents, singly or in batches. Everyone works on the most up-to-date, accurate and relevant information, backed by all the archive material.
Collaboration Technology Benefits
Tangible savings
- reductions in expenses relating to printing, reproduction, distribution (including post and couriers – internal and external),
- reductions associated with storage/archiving, management and retrieval of drawings, documents, photographs, forms, etc
- reductions in travel and meeting costs
- reductions in telephone costs
- less time spent searching for or chasing already-existing information, or working on out-of-date information
- faster drawing revision cycles (commenting and approval timescales are reduced)
Intangible savings
Time
- Faster mobilisation of initial team members; set-up and is typically instantaneous implementation and training less than a week; subsequent new joiners can get ‘up to speed’ more quickly
- greater flexibility (anyone with computer and internet access can use the system; no need for specialist hardware or software; access from anywhere, anytime)
- earlier/more timely involvement in key decisions (concept, planning, surveying, design, specification, fabrication, construction, installation, maintenance, repair, replacement, etc)
- faster and more consistent communications (supplier-specific decisions communicated more quickly and completely; reduced time spent processing requests for information, etc)
- more information is shared immediately electronically instead of being converted to paper and being scanned or re-keyed
- more convenient information sharing – employee mobility no longer an obstacle
- fewer drawing revisions
- fewer unnecessary project delays (faster problem-solving and elimination of distribution or postal delays)
- faster compilation of project hand-over information (eg: Health and Safety File, O&M Manual)
- earlier completion dates due to time savings in transferring key information (resulting in lower on-site costs and earlier revenues to owner/developers through use, rental, lease, etc of the facility)
- faster evaluation and resolution of claims (work conflicts and disputes reduced)
Cost
- fewer claims for incorrect or out-of-date information (audit trail encourages accountability and adherence to programme)
- less re-working
- less reliance on paper (expensive to generate, distribute, store and retrieve)
- fewer disputes and litigation
Quality
- Fewer mistakes
- avoidance of doubt through ‘a single version of the truth’: all data is stored on one system for all authorised project members to see, with their statuses constantly tracked; core information (eg: project team contact details, etc) immediately available to all
- fewer data compatibility issues (eg: no need to have CAD software; in built viewing technology ensures that a wide range of data formats can be viewed and printed without the need for third party software)
- less ‘information overload,’ most notably through reduced reliance on email
- better collaboration: more open, cross-discipline discussion of issues (users can review, discuss, mark-up, and ask and answer questions about each others contributions), leading to...
- improved understanding and better management of project and processes (better design, less errors, duplication and re-work) and better problem-solving
- greater transparency (for example, reporting tools can be used to summarise outstanding actions to be resolved at project team meetings)
- better auditability (audit trails detail who did what and when)
- increased scope for creativity and innovation (online collaboration may stimulate new ideas)
- better implementation of and adherence to corporate standards
- improved monitoring of individual professionals and companies’ performance
- greater re-use of information within a project (less 're-inventing the wheel')
- as-built data and associated product information becomes part of knowledge base for future projects (or repeat aspects of the same project) and part of operation and maintenance and health and safety systems
- more re-use of standard information across a series of projects – information is not dispersed along with the team members after project hand-over
- more resilient, reliable, robust and secure data management infrastructure
Benefits over traditional document management systems
- Instantly scaleable (there are no limits to the number of people or organisations participating)
- no new infrastructure required (as the service is provided using the internet the only requirement is a web browser to start using the system)
- future Proofed (typically the service is upgraded out of working hours at regularly intervals and so will always be the latest software version)
- inclusive (incorporates all disciplines as though they are part of your extended organisation without the risk of letting them inside your systems)
- proven solutions – NCCTP solutions are currently used by clients to manage projects totalling billions in value